Effective date: 27 October 2026
These terms apply to Altra e-gift cards bought on altrafootwear.co.za. By buying, receiving or using an Altra e-gift card, you agree to these terms, together with our Terms of Service and Privacy Policy.
1. Who issues the card
Altra e-gift cards in South Africa are issued by SLAM Industries (Pty) Ltd, the operator of altrafootwear.co.za ("we", "us"). We may update these terms from time to time. The version on this page at the time you buy your card will apply to that card.
2. Buying an e-gift card
- E-gift cards are available in values of R1,000, R2,000, R3,000 and R4,000.
- E-gift cards cannot be used to buy other e-gift cards.
- There are no fees to buy, send or use an e-gift card.
- We may run fraud and verification checks on gift card orders, which can delay delivery. We may cancel and refund an order we reasonably believe is fraudulent.
3. Delivery
- E-gift cards are sent by email to the recipient, with a unique gift card code. You can choose to send it immediately or schedule it for a date up to 90 days after purchase.
- Please double-check the recipient's email address. We can't be held responsible for a card sent to an incorrect address entered at checkout.
- If the recipient hasn't received their card, ask them to check their spam or promotions folder first, then contact us with your order number.
4. Using your e-gift card
- E-gift cards can only be used online at altrafootwear.co.za. They cannot be used in physical stores or at other retailers that stock Altra.
- To redeem, enter your gift card code at checkout.
- If your order costs more than your card balance, you can pay the difference with any payment method we accept. If it costs less, the remaining balance stays on your card for future orders.
- All prices on our site include VAT.
- If you return items bought with an e-gift card, the refund will go back to the gift card used for that order.
5. Validity
Your e-gift card is valid for 3 (three) years from the date it is issued, in line with the Consumer Protection Act. Any balance left after the expiry date will no longer be available.
6. Checking your balance
You can check your remaining balance at any time in any of these ways:
- Gift card email: open the email you received and click View gift card. This page always shows your current balance and gift card code. Keep the email safe so you can return to it.
- At checkout: add items to your cart and enter your gift card code at checkout. The amount applied and any remaining balance will be shown before you pay. You don't have to complete the order.
- Customer service: contact us with your gift card code or order number and we'll confirm your balance.
7. Cancellations and refunds
- If your e-gift card hasn't been delivered yet (for example, it's scheduled for a later date), you can contact us to cancel it for a full refund.
- Once an e-gift card has been delivered, it can't be cancelled, returned or exchanged for cash, except where the law requires it.
- E-gift cards can't be reloaded or resold.
8. Lost or stolen cards
Treat your gift card code like cash. Anyone with the code can use it, and we're not able to replace a card that has been lost, shared or used by someone else. If you think your code has been stolen, contact us straight away and we'll do our best to help.
9. Personal messages
You can add a free personal message of up to 200 characters. We may remove messages, or cancel and refund the order, if a message is offensive or inappropriate.
10. Your information
We use the purchaser's and recipient's details only to process, deliver and support the e-gift card, in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).
11. Our responsibility
If a gift card code doesn't work because of an error on our side, we'll replace it with a working card of the same value. Nothing in these terms limits any rights you have under the Consumer Protection Act or other South African law.
12. Governing law
These terms are governed by the laws of the Republic of South Africa.
13. Need help?
Our customer service team is here to help with anything to do with your e-gift card. Email us at info@altrafootwear.co.za, call 031 003 8897 ext. 1402 (Monday - Friday, 8 AM- 6 PM), or visit our Contact page. Please have your order number ready.