Returns / Exchange Portal
PLEASE NOTE: NO SIZE SWAPS WILL BE PROCESSED FROM 12 DECEMBER 2025, to 15 JANUARY 2026.
Our couriers are operating on skeleton staff and the size exchange unit are on annual leave. Our free size exchange service will resume on 15 January 2026.
Your first 2 size swaps per order are on us. To start the process, please read carefully and follow the steps:
- Fill in the form below and hit 'submit'. Please only use the numbers in your order number (E.G: for order number AL#1111 - just enter 1111).
- Complete the returns request form on the next page, specifying the size you want in the "reason for return" field.
- Sit back and relax. You can expect an email from our warehouse manager.