Returns & Exchanges:

We want you to love your shoes, so we gladly offer returns, exchanges, or refunds if the sizing or feel isn't perfect. Please keep in mind:

• Shoes must be returned in their original condition, including the original box and packaging.
• Refunds or replacements will be processed once we receive and inspect the original product at our warehouse.
• All return and exchange requests must be submitted through our exchange portal.
• Our free size exchange and collection service applies once per order for up to 3 pairs. For multiple returns within the same order, or exchanges involving 3 or more pairs, you will need to arrange and cover the shipping costs to send them to our warehouse.

Warranty Coverage:

1. Manufacturer's Defects: Our warranty covers defects in materials and workmanship under normal use for a period of 3 months from the date of purchase.

Exclusions:

1. Misuse or Abuse: The warranty does not cover damage resulting from misuse, neglect, accidents, or alterations to the shoes.
2. Natural Wear and Tear: Normal wear and tear, including but not limited to scuffs, abrasions, and minor cosmetic damages, are not covered under this warranty.
3. Third-Party Modifications: Any repairs or alterations performed by unauthorized third parties voids this warranty.

Claims Process:

1. Proof of Purchase: To claim under this warranty, a valid proof of purchase must be presented.
2. Contact Us: Contact our customer service team at info@altrafootwear.co.za to initiate a warranty claim. Please include pictures and a detailed description of the issue. 
3. Evaluation: Upon receiving your claim, our team will evaluate the shoes to determine if the issue is covered under warranty.
4. Resolution: If the issue is covered, we will repair or replace the shoes at our discretion. If replacement is necessary and the original style is no longer available, a similar style will be provided.

Limitation of Liability:

• Our liability under this warranty is limited solely to the repair or replacement of the defective product and does not extend to any other losses or damages.

Additional Terms:

• This warranty is valid only in South Africa.
• The warranty is non-transferable and applies only to the original purchaser.

CONTACT US: 

Should you have any queries relating to the above please contact us at:

Email: info@altrafootwear.co.za

Tel: 021 5111943