Terms and Conditions

 

Terms and Conditions

Welcome to Altra South Africa! These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our site.

1. Product Descriptions and Availability

We strive to ensure that product descriptions, images, and other content are accurate and up to date. However, our staff are human and we can't always guarantee that product descriptions or other content are error-free, complete, or current. We reserve the right to discontinue or change any product information at any time without notice. If errors result in a customer ordering the incorrect product, we will offer a refund or exchange. 

2. Pricing and Payment

Prices for our products are subject to change without notice. While we try to ensure that all pricing on our website is always accurate, please remember that we are human and our online store runs on complex software that can glitch. 

In the event that a product is listed at an incorrect price due to a human, software or technical error, or error in pricing received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We may cancel such orders even if the order has been confirmed and payment has been processed. If you have already been charged, we will issue a full refund. 

Discounts and coupon codes: 

If a discount code or special offer error occurs, or if we feel a user is abusing the discount or special offer beyond its intended use, we reserve the right to refuse or cancel any orders placed. We may cancel such orders even if the order has been confirmed and payment has been processed. If you have already been charged and we choose not to fulfil the order, we will issue a full refund. 

3. Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, special offers or problems identified by our payment processing systems.

4. POPIA Terms and Conditions

Please see https://altrafootwear.co.za/pages/popia-terms-and-conditions

5. Limitation of Liability

To the fullest extent permitted by applicable law, Branded Footwear & Clothing Company shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our website or products.

6. Indemnification

You agree to indemnify, defend, and hold harmless Branded Footwear & Clothing Company and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the website or your violation of these Terms.

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse and are not responsible for the content or privacy practices of third-party sites.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

9. Changes to These Terms

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

Competition and Giveaway Terms and Conditions

We run our giveaways for fun. Please remember that this is not the Olympic games, errors may occur, and that winning isn't everything. Please enjoy participating in our giveaways in the spirit in which they are intended - a bit of lighthearted fun.

Please read these terms and conditions carefully before participating in any competition or giveaway ("Promotion") organised by Altra Running South Africa ("We," "Us," or "Our").

Eligibility:

  • The Promotion is open to individuals who meet the specified eligibility requirements. Unless otherwise stated, this only includes individuals who reside within South Africa and who are participating in the giveaway as an individual, and not on behalf of a group, brand or another person.

Entry Method:

  • To enter the Promotion, participants must follow the instructions provided in the Promotion announcement. We reserve the right to change these requirements without notice, should we discover an error or complication.

Entry Deadline:

  • The Promotion's start and end dates and times will be stated in the Promotion announcement, or in subsequent posts. We reserve the right to extend or shorten these deadlines at our discretion.

Prize Details:

  • The prizes offered in the Promotion, along with their estimated retail values, will be outlined in the Promotion announcement. We reserve the right to change these at our discretion. Where possible, sizes will be customised according to the winner's preferences.

Winner Selection:

  • The criteria and methods for selecting winners will typically be outlined in the competition details. Winners are chosen at our discretion.

Winner Notification:

  • Winners will be notified within 24hrs of giveaway closure. Typically, winners will be contacted via the social media accounts they used to enter. They must respond within 5 working days to claim their prize.

Publicity Rights:

  • By entering the Promotion, participants grant Altra Running South Africa] the right to use their names and images in promotional materials related to the Promotion.

Privacy:

  • Participant information will be collected and used in compliance with privacy laws.

General Conditions:

  • Altra Running South Africa reserves the right to disqualify participants who violate the rules or engage in fraudulent activity. Finalists and winners are choses at our discretion.

Liability:

  • Altra Running South Africa shall not be liable for any injuries, losses, or damages incurred by participants as a result of participating in the Promotion.

Changes or Cancellation:

  • Altra Running South Africa reserves the right to modify, suspend, or cancel the Promotion for any reason. Participants will be notified in the event of such changes.

Compliance with Laws:

  • The Promotion is subject to all applicable laws and regulations.

Governing Law:

  • The laws of South Africa will govern these terms and conditions.

Contact Information:

Agreement to Terms:

  • By participating in the Promotion, you acknowledge that you have read, understood, and agreed to these terms and conditions.