DEAR ALTRA COMMUNITY

As we all know, Black Friday traditionally causes havoc on the fulfilment and shipping of orders. 

And whilst we will have a limited selection of Black Friday deals for you to enjoy, please take note of the following terms and conditions:

DELIVERY

• Shipping delays of up to 7 days can occur as national courier companies face a surge in orders. Sadly, we do not have control over this - we are at the mercy of the courier companies. 
• Overnight Deliveries are not an option, as we cannot guarantee couriers will be able to deliver within that time frame. 

REFUNDS

• No refunds are available on Black Friday specials, unless under special circumstances. Please contact us if you require a refund. 
• Size swaps are available, but are based on stock availability. As sizes often sell-out at Black Friday, if we do not have the size you require we will initiate a refund. 

DEALS:

• We do our very best to give you the biggest deals we can on Black Friday. Please use them in the spirit in which they are intended: as a 'thank you' gift to you, our Altra customers. 
• In the event of an error, we reserve the right to adjust our product prices without notice. This is unlikely, but we are human, and errors do occur. If this happens, the prices visible on social media and our newsletter may not reflect the prices on the online store. Please consider the online store price to be the correct price. 
• In the unlikely event of a major error on our part, we reserve the right to refund in lieu of dispatching the order. If this happens, we will personally contact you and make arrangements to ensure that you are compensated for the inconvenience. 

Whilst we will do our best to ensure that all orders ship out on time, please be patient with us. We are at the mercy of courier companies collecting & delivering on time and we cannot guarantee that they will. Our goal is to ensure all orders leave our warehouse within 2 working days from the date of your order. 

Please be respectful of our staff as we navigate through a very busy few days. 

Happy running!

The Altra Team.